While there are mixed opinions "out there" about what type of experience is necessary to run a successful operation, we believe it is a mixed bag of tricks.
With that, several years of hands-on industry experience managing associations, big and small, along with extensive backgrounds in retail customer service, national certifications through Community Association Institute, an MBA with a non-profit focus, and severe dedication to communication, is what is at our core and fuses our team together. We are blessed to be a part of this industry.
One might say...
Ms. Songer has been pivotal in each and every improvement presented to her by the Board of Directors. Perhaps her most important quality is the ability to communicate with people in a clear, concise and friendly manner. I have seen her interact with homeowners in a very effective manner that is above reproach. I have heard many home owners that have expressed appreciation for the quick response to phone calls and emails. She is conscientious in her response time.I have found Ms. Songer to be a person of excellent character and integrity. She has an inexhaustible repertoire of skills that can be called upon at any time concerning any issue of property management.
~Ernie White, former board president
I can't tell you how impressed I am already with you and your management company. Today, with everyone so busy, for the most part, customer service is poor, at best. Thank you so much for your prompt response to my concern. I appreciate your letting me know as soon as you have received my check. Best of luck to you and your firm.
~Shirley Hamilton, current homeowner